Passenger Briefings (Passenger Training)
Pre-flight briefings often end up treated as a necessary evil to many experienced aviators and passengers. However, this requirement serves an extremely important part of keeping aviation a safe form of travel. Regardless of how you treat your pre-flight briefings, or how effective you think they are, we set the standard at:
- Thorough enough to ensure your passengers have the knowledge necessary to save themselves if you can’t assist them – which includes opening the main A/C door.
- And, if you were unconscious or incapacitated, would they be able to save you.
There are Two Types of Briefings
Briefing Cards - an Important Safety Tool
ADDITIONALLY, A PICTORIAL BRIEFING CARD MUST BE AVAILABLE FOR EVERY PASSENGER AND IT MUST ACCURATELY DEPICT THE LOCATION AND USE OF THE AIRCRAFT’S EMERGENCY EQUIPMENT AND GEAR. IF YOU CHANGE THE TYPE OR LOCATION OF A PIECE OF SAFETY EQUIPMENT, IT IS IMPORTANT TO UPDATE ALL YOUR BRIEFING CARDS TO REFLECT THE CHANGES.
When was the last time you really looked at one? They are actually a very detailed instructional tool.
Briefing cards can be very useful “passenger training” tool. They have specific details on the location of safety equipment and how to operate the primary A/C door. Instructions for opening the emergency exits are also included. Directly ask your passengers to look at the card as you point out important features of the aircraft safety systems. Most passengers will never have an opportunity to open an aircraft door, so the briefing card is a great way to instruct them. Being able to locate and open the primary and emergency exists without help should be part of every briefing given to passengers.
See AC 121-24D (Passenger Safety Information Briefing & Briefing Cards, March 5, 2019) for more details. This publication clearly lays out the requirements of passenger briefings and Appendix 4 covers the latest recommendations for brace positions.
The second type of briefing occurs when a crew member briefs (trains) the passengers on what to expect, in real time, during an emergency.
For example, an inflight fire, loss of cabin pressure, or off-field landing. Not surprisingly, passengers usually listen to these briefings very carefully. Always deliver emergency briefings in a calm and clear manner because the emotion and/or anxiety you show, positive or negative, is contagious.
After a very thorough analysis of US Air Flt 1549, the Hudson River Ditching in 2009, the NTSB suggests (Safety Recommendation A-10-63 through-86) companies should try to become more creative and therefore effective, when delivering their briefings. Unfortunately, most passengers pay little attention to pre-flight safety briefings, let alone study, or even look at the briefing cards. Passengers often ignore these briefs because they feel they already know the information. For more information on the conclusions and investigation of the NTSB’s 2010 US Air 1549 Accident click here.
Several large commercial carriers have produced creative briefings illustrating neat ways to attract and keep the attention of the passengers onboard. These videos use humor, pop-culture, music, and even cartoons to convey required information. Keep these examples in mind and try to make a connection to your passengers to convey this vital and potentially life-saving information. The passengers will follow your lead in taking the material seriously which then directly translates to performance in an emergency.
Japan Airlines (2019)
Video Game Applications - Serious Games
Serious Games are a topic of research which is looking at the efficacy of interactive, edutainment applications for the transmission and retention of safety information. Since 2013, the FAA’s Cabin Safety Research Team has been in active collaboration, via grants and correspondence, with the Human Computer Interaction Lab at the University of Udine, Italy. This collaboration has led to the development and successful deployment of multiple, freely available applications for aviation passenger safety. These applications, some interactive, are all available at no cost on Facebook and mobile app stores: